PL
EN
DEPlease note: this English version is provided for information only. The legally binding version of these Terms and Conditions is the Polish version (Regulamin).
§1. General provisions
1. The organiser of the railbike rides is Towarzystwo Stargardzka Kolej Dojazdowa (TSKD), with its registered office at ul. Szczecińska 17, 73-110 Stargard, Poland, Tax ID (NIP): 8542414883, REGON: 366437696. Rides start at the narrow-gauge station at ul. Brzozowa 1A in Stargard.
2. Towarzystwo Stargardzka Kolej Dojazdowa is a non-profit association and does not conduct business activity. All funds raised from organising railbike rides are used exclusively for the Association's statutory purposes, including the fees necessary to carry out its activities, the maintenance and development of the narrow-gauge railway infrastructure, and its cultural and historical activities.
3. Rides can be booked via the website https://www.tskd.pl or in any other way indicated by the Organiser.
4. Making a booking and taking part in a ride constitutes acceptance of these Terms and Conditions.
5. Bookings may only be made by an adult with full legal capacity.
§2. The online booking process
1. The Participant goes to the booking page on the tskd.pl website and selects the date of the ride from the calendar. Available dates are shown as clickable tiles with the date and departure times; unavailable days (out of season, closed or sold out) are inactive or marked with an appropriate comment.
2. After choosing the date, the Participant selects a departure time from the rides available on that day.
3. The Participant specifies the number of railbikes (1–5) and the total number of participants. A maximum of 5 people may ride on one railbike; a single online booking may not cover more than 5 railbikes or more than 25 people in total.
4. If the Participant is making the first booking for the selected ride, they choose the type of ride: standard or with a campfire.
5. The Participant provides their personal details: first name, surname, telephone number and email address.
6. Optionally, the Participant may request a VAT invoice.
7. The Participant reads the Terms and Conditions and the Privacy Policy and confirms their acceptance.
8. After clicking “Book and pay”, the Participant is redirected to Przelewy24, the online payment service.
9. Once payment has been completed successfully, the system automatically confirms the booking and sends an email with the booking number, ride details and a cancellation link.
10. If payment is not completed within 60 minutes, the booking request expires automatically.
11. A booking can be cancelled via the link in the email or by contacting the Organiser. The refund rules are set out in §3 of these Terms and Conditions.
12. In the event of technical problems, please contact: kontakt@tskd.pl.
§3. Bookings and payments
1. A booking is confirmed once payment has been made and the Participant has received a booking confirmation message. Until then, the booking request is non-binding and does not permanently reserve a place.
2. Online bookings require payment of 100% of the price of the ride.
3. If payment is not made within 60 minutes of placing the booking, the booking request expires automatically.
4. The Participant must arrive at the station no later than 15 minutes before the scheduled departure time.
5. If the Participant does not arrive on time, the Organiser may treat the booking as unused and refuse participation in the ride.
6. If a participant expects to be late, they must inform the Organiser without delay.
7. The decision whether to wait for late participants is made by the Organiser or the ride guide.
8. The Organiser does not guarantee that it will be possible to wait for late participants.
9. Online bookings are accepted according to the following rules: a) if there is no booking yet for a given ride, bookings are accepted until 9:00 pm two days before the scheduled ride – after that time the ride is closed to new online bookings; b) if there is already at least one confirmed booking for a given ride, further online bookings are accepted until no later than 2 hours before the scheduled departure time. Once the relevant deadline has passed, please contact the Organiser by telephone.
10. Requests for special rides outside the available dates and times must be submitted at least 10 days before the planned date.
11. The decision on whether a special ride can be organised is made by a TSKD representative.
12. The type of ride for a given departure (standard ride or ride with a campfire) is determined by the first confirmed booking for that departure.
13. Information about the type of ride is displayed when further bookings are made for the same departure.
14. Making a booking constitutes acceptance of the type of ride applicable to the selected departure.
15. A booking may be cancelled:
a) by the Participant themselves – using the cancellation link sent to the email address provided after the booking was made,
b) by contacting the Organiser by telephone or email.
16. If a ride is cancelled by the Participant, the following refunds apply:
a) 100% of the booking value – if the cancellation is made at least 7 full days before the date of the ride,
b) 50% of the booking value – if the cancellation is made less than 7 full days, but at least 48 hours, before the scheduled time of the ride,
c) no refund – if the cancellation is made less than 48 hours before the scheduled time of the ride.
17. Refunds are made using the same payment method that was used for the payment, unless the Organiser and the Participant agree on another refund method that does not involve any additional costs for the Participant. Refunds are made within 14 days of the date on which the Organiser confirms the cancellation.
§4. Rules of the ride
1. The ride takes place under the supervision of a ride guide; the guide does not take part in pedalling the railbike.
2. Before the ride begins, participants take part in a safety briefing given by the guide.
3. During the ride, participants must strictly follow the instructions and signals given by the guide, in particular the commands to stop, to brake and to continue.
4. Hand luggage and personal belongings carried by participants should be properly secured by their owners.
5. Every participant on a railbike must have a seat.
6. Getting on and off the railbike is only permitted once the vehicle has come to a complete stop.
7. The railbike's brake may only be operated by a person who has taken part in the safety briefing.
8. The person operating the brake must keep a safe distance from the railbike in front, in accordance with the briefing and the instructions of the ride guide.
9. Deliberately colliding with other railbikes is prohibited.
10. The Organiser reserves the right to assign participants to a specific railbike and to change the assigned railbike for technical or organisational reasons.
§5. Children and minors
1. Children and minors may only take part in a ride under the supervision of an adult.
2. The supervising adult bears full responsibility for the behaviour and safety of the persons in their care.
3. The Organiser or the ride guide has the right to refuse participation to a minor who is not accompanied by an adult.
§6. Safety
1. Participants must exercise particular caution throughout the ride.
2. Any action that could endanger the safety of the participant or other participants is prohibited.
3. The Organiser or the ride guide has the right to refuse participation to, or remove from the ride, any person who breaches these Terms and Conditions or poses a safety risk.
4. Persons under the influence of alcohol or other intoxicating substances are prohibited from pedalling the railbike or operating the brake.
5. The ride guide has the right to refuse to allow a participant to pedal the railbike or operate the brake if they consider that this could endanger the safety of participants.
6. The Organiser or the ride guide may refuse participation to a person whose condition or behaviour indicates that they are under the influence of alcohol or other intoxicating substances, if this could endanger the safety of the participants.
§7. Liability of the Organiser
1. The Organiser makes every effort to ensure the safety of participants.
2. The Organiser is not liable for items left unattended by participants.
3. The Organiser reserves the right to change the departure time, or to cancel or interrupt a ride, for reasons beyond its control, in particular for technical, organisational or weather-related reasons, if no ride guide is available, or if the minimum number of participants has not been reached. The Organiser will inform the Participant of a cancellation without delay, no later than 9:00 pm on the day before the ride, unless the reason for the cancellation arose later.
4. The minimum number of participants required for a ride to take place is 2 people, not counting the ride guide.
5. If a ride is cancelled for reasons attributable to the Organiser, Participants receive a refund of 100% of the amount paid. The Organiser is not liable for travel costs or any other expenses incurred by Participants in connection with the planned ride.
§8. Invoices
1. At the Participant's request, the Organiser may issue an invoice for a completed ride.
2. A request for an invoice should be made when booking or immediately after the ride, providing the details required for the invoice.
3. The invoice will be issued in accordance with applicable tax regulations.
§9. Complaints
1. The Participant has the right to file a complaint regarding the course of the ride or the handling of the booking.
2. Complaints should be submitted to the Organiser in writing by email to kontakt@tskd.pl within 14 days of the date of the ride or of the event to which the complaint relates.
3. The complaint should include: the Participant's first name and surname, the date of the ride, the booking number and a description of the event to which the complaint relates.
4. The Organiser will consider the complaint within 14 working days of receiving it and will inform the Participant of the outcome electronically.
5. If the complaint is not upheld, the Participant may use out-of-court complaint and redress procedures, in particular by submitting an application to the competent consumer ombudsman (rzecznik konsumentów) or to the Trade Inspection (Inspekcja Handlowa).
§10. Right of withdrawal
1. Pursuant to Article 38(12) of the Polish Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta), the right to withdraw from a distance contract does not apply to contracts for services related to leisure, recreation and entertainment events where the contract specifies a date or period of performance.
2. These Terms and Conditions do not exclude or limit the Participant's rights under generally applicable law, in particular consumer protection law.
3. The rules for cancelling a booking and refunds are set out in §3 of these Terms and Conditions.
§11. Final provisions
1. The Organiser reserves the right to amend these Terms and Conditions. Amendments take effect when the new version of the Terms and Conditions is published on the website.
2. Matters not covered by these Terms and Conditions are governed by the provisions of the Polish Civil Code and other applicable provisions of Polish law.
3. Any disputes arising from the railbike rides will be settled by the competent common court.